Support desk
We’re here for the details that make the day feel easy.
How we can help
- Timing questions: reservations, busiest windows, and pacing for groups.
- What’s included: confirm which entry steps and guidance come with your request.
- Accessibility and mobility: add notes and we’ll advise based on your needs.
- Date changes: guidance if your schedule shifts.
Tell us what you’re planning and we’ll respond with practical next steps.
Contact option
If you already submitted an inquiry, include your preferred date and traveler count so we can locate your request quickly.
For the fastest help, use the request form on the home page—then add your question in the message box.
Support FAQ
Common questions we get before guests confirm.
Yes. Add accessibility notes in your inquiry message. We’ll share relevant planning guidance to help you prepare comfortably.
Definitely. Tell us your travelers’ ages and preferred pace. We’ll suggest an approach that reduces backtracking and keeps the day comfortable.
Reach out with your updated details. We’ll help you understand what can be adjusted and what to prepare for next.
Still have questions?
The quickest way to get a useful answer is to submit a request and add your question in the message. You’ll receive a response tied to your date and group details.
Submit a request